Refund Policy

Last updated: May 27, 2026

1. Overview

We want you to be happy with your purchase. Since nonobie sells digital content (course modules) that you get instant access to upon payment, our refund policy is designed to be fair — protecting you from genuine issues while preventing abuse of instant-access digital goods.

2. When You Can Get a Refund

You are eligible for a full refund in the following situations:

Wrong module purchased — If you accidentally purchased the wrong module, we'll refund you within 7 days of purchase and help you get the right one.
Technical issues — If you were double-charged, charged the wrong amount, or experienced a payment processing error, we'll issue an immediate full refund. This also covers cases where the payment succeeded but module access wasn't granted due to a technical glitch.
Not satisfied — If you genuinely didn't find the content valuable, you can request a refund within 3 days of purchase. We ask that you share what didn't work for you so we can improve — but this is not a condition for the refund.
Duplicate purchase — If you accidentally purchased the same module twice, we'll refund the duplicate immediately.
Content not as described — If the module content materially differs from its description on the platform, you may request a full refund within 7 days.

3. When Refunds Are Not Available

Refunds will not be provided in the following cases:

More than 7 days have passed since the purchase date (except for technical issues like double charges).
You have completed more than 80% of the module's chapters (determined by our progress tracking). This prevents "buy, complete, refund" abuse.
Your account has been suspended or terminated for violating our Terms of Service.
The refund request is for a free module (free modules have no purchase to refund).
You are requesting a refund on behalf of someone else or from a shared account.

4. How to Request a Refund

To request a refund, follow these steps:

Email hey@nonobie.com from the email address associated with your nonobie account.
Include your Order ID (found in your purchase confirmation email or under Dashboard → Purchase History).
Briefly state the reason for your refund request.
We'll review your request and respond within 24-48 hours.

5. Processing Time

Once approved, refunds are processed within 3-5 business days.
The amount is credited back to your original payment method (UPI, credit/debit card, or net banking).
You'll receive a confirmation email once the refund has been initiated.
Depending on your bank or payment provider, it may take an additional 2-7 business days for the amount to appear in your account.

6. What Happens After a Refund

Your access to the refunded module will be revoked.
Your learning progress for that module will be preserved in case you decide to re-purchase in the future.
Any certificates earned for that module will remain valid (you earned them!).

7. Chargebacks & Disputes

If you have an issue with a purchase, please contact us first. Initiating a chargeback or payment dispute with your bank without contacting us may result in:

Permanent suspension of your nonobie account.
Loss of access to ALL purchased modules (not just the disputed one).
Inability to create a new account on the platform.

We take payment disputes seriously because they affect our ability to operate as a small, independent platform. We will work with you to resolve any genuine issue — just reach out.

8. Free Trial & Free Modules

Our free modules (Frontend for Beginners, Backend for Beginners, SQL Fundamentals) require no payment and therefore have no refund policy. You can start and stop them at any time without any financial commitment.

9. Policy Changes

This refund policy may be updated from time to time. The policy in effect at the time of your purchase applies to that purchase. The "Last updated" date indicates the most recent revision.

10. Contact

Refund requests and questions: hey@nonobie.com

For other inquiries, see our Contact page.

2. When You Can Get a Refund

You are eligible for a full refund in the following situations:

Wrong module purchased — If you accidentally purchased the wrong module, we'll refund you within 7 days of purchase and help you get the right one.

Technical issues — If you were double-charged, charged the wrong amount, or experienced a payment processing error, we'll issue an immediate full refund. This also covers cases where the payment succeeded but module access wasn't granted due to a technical glitch.

Not satisfied — If you genuinely didn't find the content valuable, you can request a refund within 3 days of purchase. We ask that you share what didn't work for you so we can improve — but this is not a condition for the refund.

Duplicate purchase — If you accidentally purchased the same module twice, we'll refund the duplicate immediately.

Content not as described — If the module content materially differs from its description on the platform, you may request a full refund within 7 days.

3. When Refunds Are Not Available

Refunds will not be provided in the following cases:

More than 7 days have passed since the purchase date (except for technical issues like double charges).

You have completed more than 80% of the module's chapters (determined by our progress tracking). This prevents "buy, complete, refund" abuse.

Your account has been suspended or terminated for violating our Terms of Service.

The refund request is for a free module (free modules have no purchase to refund).

You are requesting a refund on behalf of someone else or from a shared account.

4. How to Request a Refund

To request a refund, follow these steps:

Email hey@nonobie.com from the email address associated with your nonobie account.

Include your Order ID (found in your purchase confirmation email or under Dashboard → Purchase History).

Briefly state the reason for your refund request.

We'll review your request and respond within 24-48 hours.

5. Processing Time

Once approved, refunds are processed within 3-5 business days.

The amount is credited back to your original payment method (UPI, credit/debit card, or net banking).

You'll receive a confirmation email once the refund has been initiated.

Depending on your bank or payment provider, it may take an additional 2-7 business days for the amount to appear in your account.

7. Chargebacks & Disputes

If you have an issue with a purchase, please contact us first. Initiating a chargeback or payment dispute with your bank without contacting us may result in:

Permanent suspension of your nonobie account.

Loss of access to ALL purchased modules (not just the disputed one).

Inability to create a new account on the platform.

We take payment disputes seriously because they affect our ability to operate as a small, independent platform. We will work with you to resolve any genuine issue — just reach out.